Reeb Price Catalog - General Millwork - Effective 03/13/23
Field Service Policy
FIELD SERVICE POLICY
Reeb ® Millwork Corporation has established the following Service Policy to handle product concerns through the Field Service Department.
» It is required that all field product concerns are to be qualified by the dealer personnel to insure that there is a legitimate concern with the product, not a condition created as a result of improper Installation or failure to properly finish or maintain the product. » Upon determination that there is a legitimate product concern, your Reeb Millwork Territorial Sales Manager or the Service Coordinator is to be provided with the following information: • Reeb ® Millwork’s invoice number (Photocopy preferred) • Your Purchase Order number • Date of Reeb’s delivery • A detailed report of the nature of the problem with pictures supporting the claim when necessary • Customer’s name, address (including zip code), phone number (both day and evening) and the customer’s e-mail address • Contractor’s name and phone number if job site is unoccupied » Your Reeb Territorial Sales Manager will determine if an inspection is necessary and will call within 48 hours to set up an appointment. Inspections will take place within 7 business days of receipt of the concern.
1000 Maloney Circle Bethlehem, PA 18015 (800) 862-8622
7475 Henry Clay Blvd. Liverpool, NY 13088 (800) 422-5224
19 Business Park Dr. Smithfield, RI 02917 (800) 343-5703
1315 Goldsboro Rd. Barclay, MD 21607 (800) 825-8331
346 Bethel Church Rd. Mocksville, NC 27028 (800) 642-0886
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