» » If, upon inspection, it is determined that the concern is a result of product failure that is warranted by the manufacturer and within the warranty period, repair or replacement will be made as per that manufacturer’s warranty. Please note that most manufacturers’ warranties provide no compensation for labor, i.e., finishing or refitting replacement product. Therefore, in our role as distributor we are bound to follow the terms and conditions set forth by the manufacturer’s warranty. » » If, upon inspection, it is determined that the problem is a result of an assembly defect by Reeb ® Millwork, the necessary repair or replacement, at our discretion, will be provided by authorized Reeb personnel at no charge to the customer for up to one year from the date of purchase. » » If, Reeb’s service representative or their agent determines that the problem is not as outlined above, there will be a minimum charge of $60.00 net to the Dealer. No work will be done by Reeb’s representative, or our agent, which is outside the scope of the manufacturer’s warranty or for problems not caused by product failure and/or mis- manufacture by Reeb or the manufacturer.
» » When requested, non-warranty service work can be provided under the following terms: $60.00 per hour for labor, including mileage and travel expenses.
This pricing structure applies to Dealers, Contractors, and homeowners. Contractors and homeowners will be expected to pay C.O.D. for services rendered.
1000 Maloney Circle Bethlehem, PA 18015 (800) 862-8622
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19 Business Park Dr. Smithfield, RI 02917 (800) 343-5703