Reeb ® Millwork Corporation has established the following Service Policy to handle product concerns through the Field Service Department.
» » It is required that all field product concerns are to be qualified by the dealer personnel to insure that there is a legitimate concern with the product, not a condition created as a result of improper Installation or failure to properly finish or maintain the product. » » Upon determination that there is a legitimate product concern, your Reeb Millwork Territorial Sales Manager or the Service Coordinator is to be provided with the following information: • Reeb ® Millwork’s invoice number (Photocopy preferred) • Your Purchase Order number • Date of Reeb’s delivery • A detailed report of the nature of the problem with pictures supporting the claim when necessary • Customer’s name, address (including zip code), phone number (both day and evening) and the customer’s e-mail address • Contractor’s name and phone number if job site is unoccupied » » Your Reeb Territorial Sales Manager will determine if an inspection is necessary and will call within 48 hours to set up an appointment. Inspections will take place within 7 business days of receipt of the concern.
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